IT Service Design and Transition Coordinator/PM

4 weeks ago

London, Greater London, United Kingdom Pontoon Full time
About the Role

We are seeking a highly skilled IT Service Design and Transition Coordinator to join our team. As a key member of our service delivery team, you will be responsible for overseeing the performance and delivery of services to ensure that our customers receive exceptional support and satisfaction.

You will work closely with our service design and transition management specialists to maintain and improve service levels across all areas of the business. Your expertise in ITIL and agile methodologies will be essential in driving process improvements and ensuring seamless service delivery.

Key Responsibilities:

  • Orchestrate support for a wide variety of projects and project contributors.
  • Work with other IT and Product leaders to provide guidance, support, and training to ensure optimal performance and professional development.
  • Identify and confirm the support teams, their scope of involvement, and the key performance indicators for new and updated services.
  • Coordinate the activities and deliverables to prepare services for optimal IT support.
  • Work with the team to improve and refine the existing process while identifying opportunities to better serve our internal and external customers.
  • Serve as a central point of contact for internal stakeholders regarding service level agreements, project progress, and service improvement initiatives.
  • Identify potential risks and vulnerabilities in service delivery processes and develop mitigation strategies to minimize disruptions and ensure business continuity.
  • Prepare regular updates on project progress and service readiness for team management.

Requirements:

  • Bachelor's degree required.
  • Minimum of 3+ years IT Service Design/Transition process experience.
  • Minimum of 5+ years of experience within the fintech or financial services industry.
  • Proven leadership experience, with a track record of effectively orchestrating and guiding multiple stakeholders from a wide variety of teams.
  • Strong understanding of ITIL and agile methodologies.
  • Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.

What We Offer:

We offer a competitive salary and a dynamic work environment that values innovation and collaboration. If you are a motivated and experienced IT Service Design and Transition Coordinator looking for a new challenge, please submit your application.

  • IT Service Design and Transition Coordinator/PM

    3 weeks ago

    London, Greater London, United Kingdom Adecco UK Limited Full time

    About the RoleWe are seeking a highly skilled IT Service Design and Transition Coordinator to join our team at Adecco UK Limited. As a key member of our team, you will be responsible for overseeing the performance and delivery of services to ensure that our customers receive exceptional support and satisfaction.The ideal candidate will have a strong...

  • Service Design and Transition Lead

    3 weeks ago

    London, Greater London, United Kingdom Currys Full time

    Service Design and Transition LeadAt Currys, we're looking for a skilled Service Design and Transition Lead to oversee the design, transition, and operational readiness of IT services. As a key member of our team, you'll be responsible for governing the project lifecycle to ensure a successful handover from project delivery into Operations.Your main duties...

  • Service Design and Transition Lead

    4 weeks ago

    London, Greater London, United Kingdom Currys Full time

    Service Design and Transition LeadAt Currys, we're committed to delivering exceptional customer experiences through innovative service design and seamless transitions. As the Service Design and Transition Lead, you'll play a critical role in shaping our IT services and ensuring a smooth handover from project delivery to operations.Main...

  • ITIL Service Design and Transition Lead

    4 weeks ago

    London, Greater London, United Kingdom Redefined Ltd Full time

    Service Design & Transition LeadAt Redefined Ltd, we're united by one passion: to help everyone enjoy amazing technology. As the Service Design and Transition Lead, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Service Design and Transition ManagerExperis - ManpowerGroup is seeking a skilled Service Design and Transition Manager to join our team. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs.Key Responsibilities:Design and document new services, ensuring that service...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Service Design and Transition ManagerExperis - ManpowerGroup is seeking a skilled Service Design and Transition Manager to join our team. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs.Key Responsibilities:Design and document new services, ensuring that service...

  • Service Design and Transition Manager

    1 month ago

    London, Greater London, United Kingdom Experis UK Full time

    Job Title: Service Design and Transition ManagerExperis UK is seeking a skilled Service Design and Transition Manager to join our team. As a key member of our Service Architecture practice, you will be responsible for designing and transitioning services that meet business needs.Key Responsibilities:Design and document new services, ensuring that service...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition ManagerJob Summary:We are seeking a highly skilled Service Design and Transition Manager to join our team on a long-term program of work. The successful candidate will design and transition services that support business needs, reuse existing service components, and effectively span multiple suppliers, platforms, and support...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition ManagerJob Summary:We are seeking a highly skilled Service Design and Transition Manager to join our team on a long-term program of work. The successful candidate will design and transition services that support business needs, reuse existing service components, and effectively span multiple suppliers, platforms, and support...

  • Service Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Service Transition ManagerThe Service Transition Manager will play a pivotal role in defining E2E Service and Support Models within the context of Service Design through to live operations. Key considerations include a multi-supplier ecosystem of both internal and external suppliers, stakeholders and associated commercial and operational influences creating...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Job Title: Service Design and Transition ManagerJob Summary:We are seeking a skilled Service Design and Transition Manager to join our team at Experis - ManpowerGroup. As a Service Design and Transition Manager, you will be responsible for designing and transitioning services that support business needs, reuse existing service components, and are...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition ManagerJob Summary:We are seeking a highly skilled Service Design and Transition Manager to join our team on a long-term program of work. The successful candidate will design and transition services that support business needs, reuse existing service components, and effectively span multiple suppliers, platforms, and support...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition ManagerJob Summary:We are seeking a highly skilled Service Design and Transition Manager to join our team on a long-term program of work. The successful candidate will design and transition services that support business needs, reuse existing service components, and effectively span multiple suppliers, platforms, and support...

  • ITIL Service Design and Transition Lead

    4 weeks ago

    London, Greater London, United Kingdom Currys Group Full time

    Service Design and Transition LeadCurrys London Campus at Waterloo (LHO002)Fixed Term ContractFull TimeGrade 4As the Service Design and Transition Lead at Currys, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover from...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Onyx-Conseil Full time

    Service Design and Transition ManagerJob Summary:We are seeking a skilled Service Design and Transition Manager to join our team on a long-term program of work with a world-leading organisation.Key Responsibilities:Design and document new services, ensuring that service design principles and standards are embedded into projects.Put comprehensive support...

  • Service Design and Transition Manager

    1 month ago

    London, Greater London, United Kingdom Jumar Solutions Full time

    Service Design and Transition ManagerWe are seeking an experienced Service Design and Transition Manager to join our team at Jumar Solutions. The ideal candidate will have a strong background in Service Management with a proven track record of delivering successful Service Design and Transition projects.Key Responsibilities:Design and document new services...

  • Service Design and Transition Manager

    1 month ago

    London, Greater London, United Kingdom Jumar Solutions Full time

    Service Design and Transition ManagerWe are seeking an experienced Service Design and Transition Manager to join our team at Jumar Solutions. The ideal candidate will have a strong background in Service Management with a proven track record of delivering successful Service Design and Transition projects.Key Responsibilities:Design and document new services...

  • Service Design and Transition Manager

    4 weeks ago

    London, Greater London, United Kingdom Sanderson Government & Defence Full time

    Service Design and Transition ManagerWe are seeking a skilled Service Design and Transition Manager to join our team at Sanderson Government & Defence. The successful candidate will have experience in leading successful service design and transition projects, with a strong understanding of ITIL aligned Service Management.Key Responsibilities:Support key...

  • Service Design and Transition Manager

    2 months ago

    London, Greater London, United Kingdom Sanderson Government & Defence Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson Government & Defence. The successful candidate will have a proven track record of leading successful service design and transition projects, with experience in ITIL aligned service management.Key Responsibilities:Support...

  • Service Design and Transition Manager

    2 months ago

    London, Greater London, United Kingdom Sanderson Government & Defence Full time

    Service Design and Transition ManagerWe are seeking a highly skilled Service Design and Transition Manager to join our team at Sanderson Government & Defence. The successful candidate will have a proven track record of leading successful service design and transition projects, with experience in ITIL aligned service management.Key Responsibilities:Support...