IT Service Manager

4 weeks ago

London, Greater London, United Kingdom cv-library.co - Jobboard Full time
IT Major Incident Manager Job

We are seeking an accomplished ITIL certified Major Incident Manager to join our team on a 12 month fixed term basis. The successful candidate will be responsible for managing and coordinating the response to high priority incidents, communicating with internal and external stakeholders, and maximizing service availability and minimizing business disruption.

Key Responsibilities:
  • Manage and coordinate the response to high priority incidents, including communicating with internal and external stakeholders.
  • Evaluate and assess available solutions to Major Incident Management and authorize and recommend preferred options to recover service within our client's risk parameters and business requirements.
  • Evaluate and review Problem records in conjunction with IT Problem Management to avoid reoccurrence of Incidents.
  • Deliver short term/ad-hoc projects and activities as required by and to the standards and outcomes agreed by Line Manager.
Requirements:
  • Solid and recent experience in an IT Major Incident Manager role.
  • Experience in a Financial Services environment.
  • Experience of a multi-party operated IT Infrastructure environment.
  • Information Technology Infrastructure Library (ITIL) Foundation (essential).
  • Information Technology Infrastructure Library (ITIL) Service Operations (desirable).

We offer a relaxed environment with a hybrid working model and a commitment to ensuring all our people have a good work-life balance. We take great pride in representing socially responsible clients who prioritize diversity and inclusion and actively combat social inequality.

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