Senior ITIL Operations Specialist

2 weeks ago

London, Greater London, United Kingdom BT Group Full time

About the Role

We are seeking a highly skilled Senior ITIL Operations Specialist to join our team at BT Group. As a key member of our Service Management Practice, you will be responsible for ensuring the smooth operation of our ITIL function activities, minimizing the impact on customers and restoring services quickly.

Key Responsibilities

  • Act as a subject matter expert for agreed ITIL function activities, providing expertise and guidance to ensure seamless execution.
  • Mobilize and facilitate virtual teams of subject matter experts to investigate and resolve problems impacting our services.
  • Provide a Service Assurance capability, ensuring key outsourced Problem Management activities are delivered in line with business and contractual expectations.
  • Support or lead transformational workstreams, initiatives, and projects for the Service Operations function, driving continual improvement and change.
  • Contribute to the development, operation, and improvement of Service Operations strategy.

Requirements

  • Transformation and change: skills to lead and support transformational change relating to the ITIL area.
  • Process expert: expert within ITIL area, able to provide expertise around best practice.
  • Senior influencer: must be able to engage, influence, and 'sell' the function across all levels of BT.
  • Improvement focus: skills to analyze, question, and challenge the way things are done to optimize processes and deliver excellent outcomes for customers and the business.
  • Issue management: ability to drive the diagnosis of issues, incidents, and problems, and the implementation of solutions to minimize their impact and prevent reoccurrence.

Desirable Experience

  • Service Desk/Helpdesk experience.
  • Mobile network experience.
  • Excellent communicator.
  • Experience with Incident management processes.
  • Experience or understanding of an ITIL function in a large technology company.
  • Experience of working within an operational environment, with constantly changing timescales and requirements.
  • Experience of working collaboratively and effectively with colleagues at all levels of seniority.

What We Offer

  • 10% on-target bonus.
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
  • 25 days annual leave (not including bank holidays), increasing with service.
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan.
  • World-class training and development opportunities.
  • Option to join BT Shares Saving schemes.
  • Discounted broadband, mobile, and TV packages.
  • Access to 100's of retail discounts including the BT shop.

  • ITIL Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Morgan Hunt Recruitment Full time

    Job Title: ITIL Operations ManagerLocation: LondonSalary: £60,000 + Excellent Public Sector Pension + 33 days holidayAbout UsMorgan Hunt Recruitment is a leading recruitment business for interim, contract, and temporary recruitment. We act as an Employment Agency in relation to permanent vacancies.The RoleWe are seeking an ITIL Operations Manager to join...

  • ITIL Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Morgan Hunt Recruitment Full time

    Job Title: ITIL Operations ManagerLocation: LondonSalary: £60,000 + Excellent Public Sector Pension + 33 days holidayAbout UsMorgan Hunt Recruitment is a leading recruitment business for interim, contract, and temporary recruitment. We act as an Employment Agency in relation to permanent vacancies.The RoleWe are seeking an ITIL Operations Manager to join...

  • ITIL Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Morgan Hunt Full time

    Job Title: ITIL Operations ManagerLocation: LondonSalary: £60,000 + Excellent Public Sector Pension + 33 days holidayAbout Us:A leading UK government organisation is seeking an ITIL Operations Manager to oversee the operations of our IT Service Desk. As a proactive and results-driven professional, you will be responsible for implementing and maintaining...

  • ITIL Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Morgan Hunt Full time

    Job Title: ITIL Operations ManagerLocation: LondonSalary: £60,000 + Excellent Public Sector Pension + 33 days holidayAbout Us:A leading UK government organisation is seeking an ITIL Operations Manager to oversee the operations of our IT Service Desk. As a proactive and results-driven professional, you will be responsible for implementing and maintaining...

  • Senior Cloud Operations Specialist

    1 month ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Job Title: Senior Cloud Operations SpecialistAre you a seasoned technologist with a passion for operations excellence? Do you have experience in designing and implementing scalable and resilient cloud-based systems? We're looking for a Senior Cloud Operations Specialist to join our team at ENGINEERINGUK.About the RoleIn this role, you'll work closely with...

  • Senior Cloud Operations Specialist

    1 month ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Job Title: Senior Cloud Operations SpecialistAre you a seasoned technologist with a passion for operations excellence? Do you have experience in designing and implementing scalable and resilient cloud-based systems? We're looking for a Senior Cloud Operations Specialist to join our team at ENGINEERINGUK.About the RoleIn this role, you'll work closely with...

  • Senior Cloud Operations Specialist

    4 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Job Title: Senior Cloud Operations SpecialistAre you a seasoned technologist with a passion for operations excellence? Do you have experience in designing and implementing scalable and resilient cloud-based systems? We're looking for a Senior Cloud Operations Specialist to join our team at ENGINEERINGUK.About the RoleIn this role, you'll work closely with...

  • Senior Cloud Operations Specialist

    4 weeks ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Job Title: Senior Cloud Operations SpecialistAre you a seasoned technologist with a passion for operations excellence? Do you have experience in designing and implementing scalable and resilient cloud-based systems? We're looking for a Senior Cloud Operations Specialist to join our team at ENGINEERINGUK.About the RoleIn this role, you'll work closely with...

  • Senior DevOps/Prince2/ITIL Expert

    1 week ago

    London, Greater London, United Kingdom PeopleCert Full time

    Join PeopleCert as we seek a highly skilled Senior DevOps/Prince2/ITIL Expert to contribute to the development of our DevOps/Prince2/ITIL brand and portfolio. As a key member of our Product Development team, you will work closely with Product Architects to align with our vision and ensure DevOps Institute remains the most widely adopted brand...

  • ITIL & Service Management Expert

    1 month ago

    London, Greater London, United Kingdom Amber Labs Full time

    Job Title: ITIL & Service Management ExpertAmber Labs is seeking an experienced ITIL & Service Management Expert to lead and manage the integration of service management functions during the merger of two manufacturing companies.Key Responsibilities:Develop and integrate IT service management strategies between the two merging companies.Ensure service...

  • ITIL & Service Management Expert

    1 month ago

    London, Greater London, United Kingdom Amber Labs Full time

    Job Title: ITIL & Service Management ExpertAmber Labs is seeking an experienced ITIL & Service Management Expert to lead and manage the integration of service management functions during the merger of two manufacturing companies.Key Responsibilities:Develop and integrate IT service management strategies between the two merging companies.Ensure service...

  • Subject Matter Expert

    3 weeks ago

    London, Greater London, United Kingdom PeopleCert Full time

    Job Title: Subject Matter Expert - DevOps/Prince2/ITIL SpecialistWe are seeking an experienced Subject Matter Expert to join our Product Development team at PeopleCert. As a Subject Matter Expert, you will play a crucial role in developing content that supports our mission to elevate our DevOps/Prince2/ITIL brand and portfolio.Key Responsibilities:Contribute...

  • Subject Matter Expert

    3 weeks ago

    London, Greater London, United Kingdom PeopleCert Full time

    Job Title: Subject Matter Expert - DevOps/Prince2/ITIL SpecialistWe are seeking an experienced Subject Matter Expert to join our Product Development team at PeopleCert. As a Subject Matter Expert, you will play a crucial role in developing content that supports our mission to elevate our DevOps/Prince2/ITIL brand and portfolio.Key Responsibilities:Contribute...

  • ITIL & Service Management Expert

    3 weeks ago

    London, Greater London, United Kingdom Amber Labs Full time

    Job Title: ITIL & Service Management ExpertWe are seeking an experienced ITIL & Service Management Expert to lead and manage the integration of service management functions during the merger of two manufacturing companies.This critical role will focus on ensuring a smooth transition by aligning IT service management processes, tools, and teams, with an...

  • ITIL Service Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Hamilton Barnes Associates Limited Full time

    Are you ready to take on a leadership role in service delivery?You'll have the opportunity to step into the position of Senior Service Delivery Manager, overseeing ITIL processes and conducting impactful service reviews to drive continuous improvement and client satisfaction.Key ResponsibilitiesImplement and refine ITIL processes to enhance overall service...

  • ITIL Service Delivery Manager

    3 weeks ago

    London, Greater London, United Kingdom Hamilton Barnes Associates Limited Full time

    Are you ready to take on a leadership role in service delivery?You'll have the opportunity to step into the position of Senior Service Delivery Manager, overseeing ITIL processes and conducting impactful service reviews to drive continuous improvement and client satisfaction.Key ResponsibilitiesImplement and refine ITIL processes to enhance overall service...

  • ITIL Service Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Hamilton Barnes Associates Limited Full time

    Are you ready to take your career to the next level in service delivery?You'll have the opportunity to step into a Senior Service Delivery Manager role, overseeing ITIL processes and conducting impactful service reviews to drive continuous improvement and client satisfaction.Key ResponsibilitiesImplement and refine ITIL processes to enhance overall service...

  • ITIL Service Delivery Manager

    4 weeks ago

    London, Greater London, United Kingdom Hamilton Barnes Associates Limited Full time

    Are you ready to take your career to the next level in service delivery?You'll have the opportunity to step into a Senior Service Delivery Manager role, overseeing ITIL processes and conducting impactful service reviews to drive continuous improvement and client satisfaction.Key ResponsibilitiesImplement and refine ITIL processes to enhance overall service...

  • ITIL Service Desk Manager

    1 week ago

    London, Greater London, United Kingdom ASHDOWN GROUP Full time

    Service Desk Lead OpportunityWe are seeking an experienced Service Desk Lead to join our Infrastructure team at ASHDOWN GROUP. This pivotal role will see you own the Service Desk function, driving process improvement and working closely with the wider IT function and business.Key ResponsibilitiesRun the front line service desk function, ensuring it provides...

  • Senior Operations Support Specialist

    2 days ago

    London, Greater London, United Kingdom Demica Limited Full time

    Job Description:Senior Operations Support SpecialistDemica Limited is seeking a skilled Senior Operations Support Specialist to join our team. As a key member of our Client Services team, you will be responsible for providing 2nd and 3rd line support to our global network of customers. Your primary focus will be on the provision of technical and functional...