Technical Support Specialist

2 days ago

Oxford, Oxfordshire, United Kingdom IT Talent Solutions Ltd Full time
Technical Support Analyst

Our client, a respected organization operating out of Oxford, is seeking a skilled Technical Support Analyst to join their busy and welcoming IT department.

This role involves working with a diverse set of hardware and software technologies, providing support to users, and delivering hardware and software projects. The ideal candidate will have experience in a role that requires logical and methodical thinking to achieve goals and/or design solutions, possibly in a software and/or hardware environment.

Key Responsibilities:
  • Provide telephone, hands-on, and remote support for the entire IT Infrastructure.
  • Monitor and manage systems and processes used to protect the IT Infrastructure.
  • Manage IT projects and deliver results.
  • Document process maps, project plans, and technical and user documentation.
  • Assist the Head of IT with various duties.
  • Travel between offices as required.

This role is perfect for someone with at least 5 years of technical experience looking to take the next step in an organization where they can make a significant impact and gain extensive exposure to a wide range of technologies.

Required Skills:
  • Desktop and Server Hardware
  • Hyper-V
  • Windows 10/11
  • MS Active Directory, MS Server 2022
  • MS365 Suite
  • MS Exchange, Office, and SQL Server
  • PowerShell Scripting

Excellent communication skills, drive, and customer-facing abilities are essential for this role. This is not a hybrid or remote position.

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