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Technical Support Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom ProPivotal Staffing Full time £13 - £15
Technical Customer Service Representative

We are seeking a highly skilled Technical Customer Service Representative to join our team at ProPivotal Staffing. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities:
  • Handle customer inquiries and issues via email, phone, or chat in a timely and professional manner.
  • Troubleshoot technical issues and provide effective resolutions to customers.
  • Collaborate with technical teams to resolve complex issues and improve customer satisfaction.
  • Document and track customer interactions and issues for future reference.
Requirements:
  • 1-3 years of experience in customer service, preferably in a technical support role.
  • Basic knowledge of CSS, HTML, and website CMS tools.
  • Fluent in written and spoken Italian and English.
  • Experience in the travel, tourism, or hospitality industries is a plus.

We offer a competitive salary of £13-15/hr with performance-based quarterly bonuses, a hybrid work model, comprehensive benefits package, generous vacation and paid time off policies, and a collaborative and supportive work environment. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.