IT Support Specialist
2 weeks ago
Get Support IT Services Limited is seeking a skilled IT Support Technician to provide exceptional customer service and support to our clients.
**Key Responsibilities:**
* Provide first-class customer service and support to clients
* Implement solutions to technical issues
* Document actions and findings
* Communicate with clients throughout the process
* Escalate problems where necessary
* Set up user accounts
* Provide proactive support through ongoing maintenance and monitoring of systems
**Installation and Setup:**
* Prepare equipment and services in line with work specifications and deadlines
* Implement hardware and services through onsite or remote work
**Documentation and Record-Keeping:**
* Maintain accurate and up-to-date records of supported networks
**Requirements:**
* Demonstrable customer service experience
* Technical support experience
* Previous client-facing or desk-side support experience
* Good understanding of Windows Server, including Active Directory, server roles and features, and Microsoft Exchange
* Good understanding of Microsoft Windows Desktop OS
* Ability to troubleshoot TCP/IP networking
* Experience with IT support and problem-solving
* Excellent problem-solving skills
* Qualifications in Microsoft and/or Cisco
* Experience installing Windows Server products in customer environments
**Desirable Skills:**
* Experience with Office 365, SharePoint, Hyper-V, Cisco, OpenBSD, Mac OS, IT hardware, ADSL technology, and Microsoft Windows Small Business Server product series
* Advanced experience with MS Windows XP/Vista/7
* Basic understanding of TCP/IP networking
* Microsoft Office 2003/2007/2010/2013 installation and operation
* Understanding of Microsoft Exchange Server 2003/2007/2010/2013
* Full UK driving license
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