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IT Support Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom Get Support IT Services Full time
About the Role

We are seeking a highly skilled and experienced Professional Services Technician to join our team at Get Support IT Services. As a key member of our team, you will play a crucial role in implementing, configuring, and optimizing technology solutions for our clients.

Key Responsibilities
  • Lead project delivery and ensure smooth operation of clients' IT systems
  • Work closely with clients to ensure they are kept up to date on project progress and outcomes
  • Provide efficient and effective customer service to end-users and stakeholders
  • Prioritize and manage workload to meet client Service Level Agreements (SLAs)
  • Coordinate with third parties to install, configure, and deploy software
  • Plan and coordinate the deployment and implementation of hardware and software
  • Configure and set up new users' hardware and software
  • Adhere to company policies, procedures, and best practices
  • Document and update records pertaining to supported networks and devices
Requirements
  • Proven experience in an IT support environment, preferably within a Managed Service Provider (MSP)
  • Strong customer service skills, organizational skills, and strong communication, problem-solving, and IT skills
  • Technical expertise in Microsoft 365, Azure, Intune, Exchange management, Windows Server, and other relevant technologies
  • Experience with virtualization technologies, such as Hyper-V
Desirable Qualities
  • Project management experience, including deployment, configuration, and management of technical solutions
  • Industry-recognized certifications
  • A full UK driving license
Working Arrangements

Office-based with site visits as required. Monday to Friday, 9am to 6pm. Salary dependent on experience.