Technical Support Specialist

1 week ago


Oxford, Oxfordshire, United Kingdom TripAdvisor LLC Full time
Technical Customer Service Advisor

Bókun is a business management software that powers the travel experience industry. As a Technical Customer Service Advisor, you will play a crucial role in delivering exceptional customer support and resolving complex technical issues.

Key Responsibilities:

  1. Provide timely and effective support to customers via email, chat, or phone.
  2. Troubleshoot technical issues, identify root causes, and implement solutions.
  3. Collaborate with technical teams to resolve complex support escalations.
  4. Follow best practice incident management processes to meet performance goals.

Requirements:

  1. 1-3 years of experience in a Customer Service position with technical skills.
  2. Problem-solving skills, analytical thinking, and ability to work independently.
  3. Basic knowledge of CSS, HTML, and website CMS tools.
  4. Fluency in Italian and English, both written and spoken.
  5. Ability to multitask in a fast-paced environment.
  6. Availability to work shift patterns, including weekends.

What We Offer:

A competitive salary, quarterly bonus, and comprehensive benefits package. Opportunities for professional growth and development in a rapidly expanding organization.



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