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Technical Support Specialist

2 months ago


Oxford, Oxfordshire, United Kingdom Paul Mason Consulting Limited Full time

About Paul Mason Consulting Limited

At Paul Mason Consulting Limited, we recognize the vital role that technology plays in the retail and direct-to-consumer sectors. Our commitment is to deliver adaptable IT services and solutions tailored to our clients' needs.

With over two decades of experience, our team has expanded to more than 500 professionals across multiple locations, dedicated to enhancing the management of our clients' IT infrastructures and facilitating transformative changes through our transparent and straightforward approach.

Position Overview

As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties. Your primary responsibility will be to assist clients over the phone, guiding them through troubleshooting processes.

You will receive comprehensive training and resources to resolve customer inquiries effectively or escalate issues when necessary. Your duties will include:

  • Accurately logging support requests in real-time, adhering to company standards.
  • Collaborating with the application support management team to enhance standard operating procedures and promote best practices.

Work Schedule

This position operates on a shift basis, with schedules communicated in advance to facilitate personal planning. Our operational hours span from Monday to Sunday, between 8 AM and 6 PM, including coverage for weekends and public holidays.

Candidate Profile

The ideal candidate will possess a genuine enthusiasm for delivering exceptional customer service and a keen interest in technology. This role presents a fantastic opportunity to collaborate with a team of friendly and dedicated professionals while receiving ongoing support.

Benefits

We offer a competitive salary, excellent career advancement opportunities, and a comprehensive range of employee benefits for those who join our team on a permanent basis.