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Technical Specialist

2 months ago


Oxford, Oxfordshire, United Kingdom Copello Full time
Copello is seeking a Technical Specialist to support its clients' Microsoft 365 environment

Copello is a cutting-edge engineering company based in Oxfordshire, and we're looking for a skilled Technical Specialist to join our team on an initial 6-month contract. As a Technical Specialist, you will provide technical support and expertise to our clients, resolving complex issues and ensuring the smooth operation of their Microsoft 365 environment.

Key Responsibilities:
  • Provide 3rd line technical support and expertise for Microsoft 365 services, including Active Directory, Entra ID, MS Exchange, SharePoint/Teams, MS Purview, and Windows servers.
  • Support daily infrastructure operations, including management of on-premise hosted services and various storage solutions.
  • Manage and resolve incidents and service requests escalated from the service desk.
  • Support the integration of group MS Tenant and act as Project Technical Lead when required.
  • Collaborate with business stakeholders and the IT function to scope and design outcomes, ensuring business requirements are met within allotted timelines.
Requirements:
  • Excellent knowledge of Microsoft 365 tenants and associated services and technologies.
  • Strong understanding of cyber security policies, including on-prem, cloud, and EUD.
  • Ability to work autonomously and as part of a team.
  • Desirable: understanding of licensing SKUs and data landscaping, including sensitivity and lifecycle state.
  • Background working in a manufacturing or engineering function.
What We Offer:

This role offers a competitive salary of £500-£600 per annum, depending on experience, and highly flexible office/site working for the right candidate.