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Technical Support Specialist

2 months ago

Oxford, Oxfordshire, United Kingdom ProPivotal Staffing Full time
Technical Customer Service Role

We are seeking a skilled Technical Customer Service professional to join our team at ProPivotal Staffing. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:
  • Provide technical assistance to customers via email, chat, or phone in English and Italian.
  • Troubleshoot and resolve technical issues, identifying root causes and implementing effective solutions.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  • Develop and maintain a deep understanding of our products and services to provide accurate and timely support.
Requirements:
  • 1-3 years of experience in technical customer support, preferably in a bi-lingual environment.
  • Basic knowledge of CSS, HTML, and website CMS tools.
  • Fluent written and spoken Italian and English.
  • Experience in the travel, tourism, or hospitality industries is a plus.
What We Offer:
  • Competitive hourly rate with performance-based quarterly bonuses.
  • Hybrid work model with 2 days in-office.
  • Comprehensive benefits package.
  • Generous vacation and paid time off policies.