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Hotel Operations Manager

2 months ago


Brighouse, Calderdale, United Kingdom Holiday Inn Leeds-Brighouse Full time
Lead the Way in Guest Experience

As a Guest Service Manager at Holiday Inn Leeds-Brighouse, you will be at the forefront of creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a dynamic team based in our attractive hotel in Leeds-Brighouse.

Key Responsibilities
  • Drive innovation in guest service, consistently seeking ways to exceed expectations and create a positive impact.
  • Ensure a safe and clean environment for all guests, upholding the highest standards of cleanliness and hygiene.
  • Lead by example, instilling trust in your team to deliver outstanding service and exceeding guest expectations.
  • Identify and maximize sales opportunities, driving revenue and occupancy levels.
Empowering the Team

You will inspire and empower our Guest Service team to represent our company values and culture, prioritizing service excellence above all else. Through your guidance, you will foster a sales culture within the department, maximizing room and M&E sales while ensuring our guests receive the best of what we have to offer.

What We Offer
  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across major retailers, restaurants, and events
  • Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What We're Looking For

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you thrive on creating a positive impact and are dedicated to fostering a culture of service excellence, we encourage you to apply.