Hotel Operations Manager

3 weeks ago


Brighouse, Calderdale, United Kingdom Holiday Inn Leeds-Brighouse Full time

Role Overview

As a Guest Service Manager at Holiday Inn Leeds-Brighouse, you will be responsible for creating unforgettable stays for our guests. This role reports directly to the Business Excellence Manager and is part of a team based at our hotel in Leeds-Brighouse.

Key Responsibilities

  • Develop innovative ways to exceed customer expectations and create a positive impact on their stay.
  • Ensure every guest experiences a safe and clean visit, exceeding all expectations surrounding cleanliness.
  • Drive sales opportunities and maximize revenue and occupancy levels.
  • Lead and empower the Guest Service team to represent our company values and culture, ensuring service excellence remains our top priority.

Benefits

Our rewards package includes:

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.



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