Service Coordinator

7 hours ago


Chadderton, Oldham, United Kingdom VTA Recruitment Full time

Service Administrator Job Description

**About the Role**

VTA Recruitment is seeking a skilled Service Administrator to join a family-run business in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians.

**Key Responsibilities**

* Manage customer inquiries and respond to emails in a timely and professional manner
* Delegate engineers to customer sites for repairs and breakdowns, escalating jobs as necessary
* Complete customer reports and service logs, ensuring accuracy and attention to detail
* Coordinate repairs and maintenance work in the workshop, ensuring efficient use of resources
* Conduct quality checks and update records, maintaining high standards of service
* Liaise with customers to confirm breakdowns of costs and manage bookings

**Requirements**

* Methodical approach with ability to work independently
* Strong communication and customer service skills
* Proficient in computer software and IT systems, with ability to adapt to new systems
* Ability to work well in fast-paced environments

**Working Hours**

* Monday to Friday
* 08:30am - 17:00pm (TBC at interview)
* Competitive salary: £25,000 per annum
* 25 days' holiday per year



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