Service Operations Coordinator

2 days ago

Chadderton, Oldham, United Kingdom VTA Recruitment Full time

**Job Summary**

VTA Recruitment is seeking a highly skilled Service Administrator to join a family-run business specializing in the refrigeration industry. As a key member of the team, you will be responsible for delivering exceptional customer service and supporting a team of service technicians.

**Key Responsibilities:**

  • Coordinating with customers to resolve queries and concerns in a timely and professional manner.
  • Delegating tasks to service technicians to ensure efficient completion of maintenance work throughout the region.
  • Preparing and maintaining accurate records of customer interactions and service logs.
  • Collaborating with the team to prioritize and manage workload, ensuring seamless delivery of services.
  • Providing administrative support to the team, including scheduling and coordinating repairs.
  • Communicating with customers to confirm breakdowns of costs and managing bookings.

**Requirements:**

  • Strong organizational and communication skills, with the ability to work independently and as part of a team.
  • Excellent customer service skills, with a focus on building strong relationships with customers.
  • Proficiency in computer software and IT systems, with the ability to adapt to new technologies.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

**Company Overview:**

VTA Recruitment is a leading recruitment agency specializing in the placement of skilled professionals in the refrigeration industry. Our company values include a commitment to excellence, customer satisfaction, and teamwork.

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