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Service Administrator
2 months ago
Service Administrator
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We are seeking a skilled Service Administrator to join our team at VTA Recruitment. As a key member of our organization, you will play a vital role in delivering exceptional customer service and supporting our team of service technicians.
**Key Responsibilities:**
* Provide excellent customer service via phone and email, responding to inquiries and resolving issues in a timely and professional manner.
* Coordinate and delegate engineers to customer sites for repairs and breakdowns, escalating jobs as necessary.
* Prepare and maintain accurate customer reports and service logs.
* Arrange and delegate repairs to be completed in the workshop, ensuring efficient and effective use of resources.
* Conduct quality check services and update records to ensure compliance with industry standards.
* Liaise with customers to confirm breakdowns of costs and manage bookings, providing clear and concise information.
**Requirements:**
* Methodical approach with the ability to work independently and as part of a team.
* Strong communication and customer service skills, with a focus on building strong relationships with customers.
* Proficient in computer software and IT systems, with the ability to adapt to new technologies.
* Ability to work well in fast-paced environments, prioritizing tasks and managing multiple projects simultaneously.
**Working Hours:**
* Monday to Friday
* 08:30am - 17:00pm
* Competitive salary: £25,000 per annum
* 25 days annual leave
