Customer Engagement Officer

4 weeks ago


Loughborough, Leicestershire, United Kingdom Charnwood Borough Council Full time
About the Role

As a key member of our Recovery Team, you will play a vital role in shaping the direction and influencing the success of a brand-new service, utilizing Capita One Revenues and Benefits and One Digital Software to handle all aspects of debt recovery.

Responsibilities and Challenges

You will negotiate payment agreements with customers via phone or in-person, while adhering to defined guidelines, and contribute to the development and delivery of the service.

Benefits and Rewards

We offer a competitive salary, estimated at £29,000 per annum, and a range of benefits, including flexible working arrangements, an annual leave package of 35.5 days, and participation in the Local Government Pension Scheme.

About Our Organisation

Charnwood Borough Council serves approximately 183,000 residents, providing a diverse range of services from waste management and historical markets to theatre operations.

Our Commitment to Diversity and Inclusion

We are committed to fostering a diverse and inclusive workforce, recognizing that this drives better services and outcomes.



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