Customer Experience Specialist
2 months ago
We are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Loughborough, UK.
Key Responsibilities:- Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.
- Offer accurate product and service information, ensuring customer satisfaction and loyalty.
- Process customer orders, manage account information, and maintain accurate records of customer interactions.
- Collaborate with other departments to ensure seamless customer experiences.
- Assist with administrative tasks as needed.
- Previous experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Proficiency in Microsoft Office and CRM systems, with a strong attention to detail.
- Ability to work independently and as part of a team, with flexible working hours including weekends.
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities to enhance your skills and career.
- A supportive work environment with clear career progression opportunities.
- Flexible working options to suit your needs.
If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
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Customer Experience Specialist
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