IT Support Operations Manager

4 days ago


Runcorn, Halton, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time
IT Support Operations Manager

We are seeking an experienced IT Support Operations Manager to lead our Help Desk team in Runcorn. This role reports to the support desk manager and involves effective allocation and management of incidents to field engineers.

Key Responsibilities:
  • Allocate and manage incidents to field engineers, utilizing logistical and field engineer resources efficiently
  • Maintain customer awareness and progress of nominated incidents
  • Manage workload effectively, leveraging experience in similar roles and flexibility in working processes
Requirements:
  • Excellent PC and telephone skills
  • Strong communication skills
  • Experience in a similar role
  • Excellent organizational skills
Benefits:
  • Private health care
  • Monthly pay
  • Company pension
Estimated Salary:

£26,500 per annum, depending on experience (DOE)



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