Customer Support Operations Manager
2 days ago
We are looking for a skilled Customer Support Operations Manager to join our team in Runcorn. The successful candidate will be responsible for managing the efficient allocation and use of logistical and field engineer resources, as well as maintaining customer awareness and progress of nominated incidents.
Main Responsibilities:
- Coordinate the efficient allocation of logistical and field engineer resources.
- Ensure timely resolution of customer incidents.
Key Requirements:
- Proven experience in a similar role.
- Excellent communication and organisational skills.
- Ability to work effectively in a fast-paced environment.
What We Offer:
- A competitive salary of £26,500 - depending on experience.
- Private health care and company pension.
- Ongoing training and development opportunities.
The ideal candidate will be highly organised, have experience in a similar role, and be flexible in their approach to existing working processes. Experience in an IT environment is beneficial but not essential.
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