Claims Specialist
4 weeks ago
Location: Salford Quays, Manchester
Salary: 24K - 28K + DOE Benefits
About the Role
Our client is a leading insurance and technology organization delivering innovative motor insurance underwriting, distribution, finance, technology, and legal services.
As a Claims Specialist, you will handle end-to-end motor claims, ensuring fair and timely settlements for customers while adhering to the company's philosophy of claim ownership.
You will continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.
Key Responsibilities:- Handle a variety of end-to-end motor claims, including FNOL, Recoveries, Third Party, and PI.
- Ensure fair and timely settlements for customers while adhering to the company's philosophy of claim ownership.
- Continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers.
- Collaborate with other teams and departments to drive business improvements.
- Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
- Prior insurance/claims handling experience is essential.
- Proven customer service experience.
- Strong expertise in handling complaints.
- Knowledge of FCA requirements, including individual responsibilities in relation to Consumer Duty.
- Full 7-week training at our office in Salford Quays.
- Monday to Friday, no weekends.
- Hybrid working: 3 days at home and 2 days in the office after 6 months (subject to performance and competency).
- Fully supportive team throughout.
- 100 off your car insurance.
- A fun, vibrant, and busy place to work.
- 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you.
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