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Claims Specialist
1 month ago
Location: Salford Quays Manchester
Salary: 24K 28K
About the Role
Our client is a leading insurance company that protects customers' assets and provides innovative solutions to the insurance industry. We are seeking a Claims Specialist to join our team in Manchester.
The successful candidate will handle a variety of motor claims, ensuring fair and timely settlements for customers while adhering to our company's philosophy of claim ownership. You will continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.
Key Responsibilities:- Handle end-to-end motor claims, including FNOL, Recoveries, Third Party, and PI
- Ensure fair and timely settlements for customers
- Adhere to our company's philosophy of claim ownership
- Continuously seek opportunities to improve processes and increase efficiency
- Deliver good outcomes for customers throughout the claims journey
- Prior insurance/claims handling experience
- Proven customer service experience
- Strong expertise in handling complaints
- Knowledge of FCA requirements, including individual responsibilities in relation to Consumer Duty
- Full 7 weeks training at our office in Salford Quays
- Monday to Friday, no weekends
- Hybrid working: 3 days at home and 2 days in the office after 6 months
- Fully supportive team throughout
- 100 off your car insurance
- A fun, vibrant, and busy place to work
- 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you
- We value our employees and provide a supportive and inclusive work environment
- We are committed to delivering excellent customer service and ensuring fair and timely settlements for customers
- We continuously seek opportunities to improve processes and increase efficiency