Claims Specialist

3 weeks ago

Salford, Salford, United Kingdom BT6 Resourcing Full time
Job Title: Claims Specialist

Location: Salford Quays, Manchester

Salary: 24K - 28K + DOE Benefits

About the Role

Our client is a leading insurance and technology organization delivering innovative motor insurance underwriting, distribution, finance, technology, and legal services.

We are seeking 10 Claims Specialists to join our Claims Academy induction commencing on Monday, 9th September, in our Manchester Salford Quays office.

You will handle a variety of end-to-end motor claims across differing heads of damage, ensuring fair and timely settlements for customers while adhering to our claim ownership philosophy.

Key Responsibilities:
  • Handle end-to-end motor claims, including FNOL, Recoveries, Third Party, and PI.
  • Ensure fair and timely settlements for customers.
  • Adhere to our claim ownership philosophy.
  • Continuously seek opportunities to improve processes and increase efficiency.
  • Deliver good outcomes for customers throughout the claims journey.
Requirements:
  • Prior insurance/claims handling experience (essential).
  • Proven customer service experience.
  • Strong expertise in handling complaints.
  • Knowledge of FCA requirements, including individual responsibilities in relation to Consumer Duty.
What We Offer:
  • Full 7-week training at our office in Salford Quays.
  • Monday to Friday, no weekends.
  • Hybrid working: 3 days at home and 2 days in the office after 6 months (subject to performance and competency).
  • Fully supportive team throughout.
  • 100 off your car insurance.
  • A fun, vibrant, and busy place to work.
  • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you.
Our Values:
  • Customer-focused.
  • Embracing and incorporating our Company Values.
  • Attention to detail and accuracy.
  • Self-motivated and enthusiastic.
  • Focused on developing skills.
  • Able to work independently and as part of a team.
  • Organized and proactive.
  • Flexible and positive.
  • Collaborate effectively with various teams and departments.

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