Claims Specialist

3 weeks ago

Salford, Salford, United Kingdom BT6 Resourcing Full time
Job Title: Claims Specialist

Location: Salford Quays, Manchester

Salary: £24K-£28K + DOE Benefits

About the Role

Our client, a leading insurance and technology organization, is seeking a Claims Specialist to join their team in Salford Quays, Manchester. As a Claims Specialist, you will be responsible for handling end-to-end motor claims, ensuring fair and timely settlements for customers while adhering to the company's philosophy of claim ownership.

You will work closely with other teams and departments to drive business improvements and continuously assess and improve the claims process to provide the best possible service to customers.

Key Responsibilities:

  • Handle a variety of end-to-end motor claims, including FNOL, Recoveries, Third Party, and PI
  • Ensure fair and timely settlements for customers while adhering to the company's philosophy of claim ownership
  • Work closely with other teams and departments to drive business improvements
  • Continuously assess and improve the claims process to provide the best possible service to customers

Requirements:

  • Prior insurance/claims handling experience (essential)
  • Proven customer service experience
  • Strong expertise in handling complaints
  • Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty)

What We Offer:

  • Full 7-week training at our office in Salford Quays
  • Monday to Friday, no weekends
  • Hybrid working: 3 days at home and 2 days in the office after 6 months (subject to performance & competency)
  • Fully supportive team throughout
  • 100 off your car insurance
  • A fun, vibrant, and busy place to work
  • 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you

Our Company Values:

  • Customer-focused
  • Embracing and incorporating the Company Values
  • Attention to detail and accuracy
  • Self-motivated and enthusiastic
  • Focused on developing skills
  • Able to work independently and as part of a team
  • Organized and proactive
  • Flexible and positive
  • Collaborate effectively with various teams and departments

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