Claims Specialist
2 weeks ago
Job Title: Claims Specialist
Location: Salford Quays Manchester
Salary: 24K 28K DOE Benefits
About the Job
Our client is an innovative market-leading insurance company protecting the things customers love so they can get on with what matters to them in life. Data drives them. It fuels their outstanding distribution finance technology and legal services. Their underwriting skills are built on data expertise; it creates the insights they need to give the right cover to the right customers at the right price. But it's the people inside and outside their business that power them. They make them stand out help them succeed.
Do you have great communication skills and proven customer service experience in handling end-to-end claims? Are you looking to grow your career with our client?
We're on the lookout for 10 Claims Specialists to join our Claims Academy induction commencing on Monday 9th September in our Manchester Salford Quays office.
You'll handle a variety of end-to-end motor claims across differing heads of damage such as FNOL Recoveries Third Party or PI ensuring fair and timely settlements for customers while adhering to the company's philosophy of claim ownership. You will continuously seek opportunities to improve processes increase efficiency and deliver good outcomes for customers throughout the claims journey.
Core Skills We're Looking For to Succeed in the Role:- Communication: You'll have clear and concise communication with claimants policyholders and other stakeholders.
- Negotiation: You can negotiate settlements with claimants or their representatives.
- Customer Service: Able to provide excellent customer service to maintain positive relationships.
- Problem Solving: Use your data and evidence skills to make informed decisions when a problem arises.
- Prior Insurance / Claims Experience: Desirable but not essential.
- Full 7 weeks training at our office in Salford Quays commencing Monday 9th September
- Monday to Friday no weekends
- Hybrid working: 3 days at home and 2 days in the office after 6 months (subject to performance & competency)
- Fully supportive team throughout
- 100 off your car insurance
- A fun vibrant and busy place to work
- 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you
- Join our Claims Academy and shape your future as a Claims Specialist
- Undertake roles and responsibilities in line with the Claims Specialist Progression Matrix.
- Proactively record manage and settle claims aligned to our file ownership principles and procedures while maintaining files within our service standards.
- Be accountable for the management of your caseload and deliver against your key performance objectives.
- Accurately and promptly reserve all files within our reserving philosophy.
- Process payments on claims files and within your authorities.
- Continuously monitor for potential fraudulent claims and act according to guidelines.
- Agree on liability within existing case law and accident circumstances.
- Adhere to all regulatory requirements including Consumer Duty DPA AML and Anti-Bribery principles.
- Comply with the Group Code of Conduct and Fitness and Propriety policies.
- Perform duties and tasks as directed within the Customer & Operations pillar to ensure all departments function effectively and efficiently.
- Continuously assess and improve the claims process to provide the best possible service to customers.
- Collaborate with other teams and departments to drive business improvements.
- Adopt a mindset of continuous improvement to test solutions and deliver improvements.
- Ensure compliance with Company Policies Values and guidelines and other relevant standards/regulations at all times.
- Any other reasonable duties.
- Prior insurance / claims handling experience (Essential)
- Proven customer service experience.
- Strong expertise in handling complaints.
- Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
- Critical thinking and problemsolving skills.
- Good communication skills both verbal and written.
- Negotiation and influencing skills.
- Good time management and organisational skills.
- Strong customer service skills.
- Good IT numeracy and literacy skills.
- Customer-focused.
- Embrace and incorporate the Company Values.
- Attention to detail and accuracy.
- Self-motivated and enthusiastic.
- Focused on developing skills.
- Able to work independently and as part of a team.
- Organized and proactive.
- Flexible and positive.
- Collaborate effectively with various teams and departments.
- Strives to drive business improvements to contribute to the success of the business.
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