Receptionist/Patient Navigator

4 weeks ago


Bristol, Bristol, United Kingdom Priory Surgery Full time

Job Summary

We are seeking a skilled Receptionist to join the Patient Navigation team at Priory Surgery, providing a comprehensive reception service to GPs, health professionals, and the general public.

The ideal candidate will have excellent communication skills, keyboard proficiency, and experience working in a customer service environment.

Main Responsibilities

Provide a comprehensive reception service, triage and navigate patients to appropriate appointments or services, receive patients and other surgery users, and oversee the main reception area.

Ensure the smooth running of GP sessions and other clinics using computerised systems.

About Us

Priory Surgery is a long-established GP training practice in South Bristol, providing Primary Medical Services to around 11,400 patients.

We are a friendly and progressive team working together to provide a high-quality service, achieving high QOF standards and participating in primary care incentive schemes.

Person Specification

  • Minimum 2 GCSE passes or equivalent, including Math and English
  • Excellent keyboard and computer skills
  • Demonstrable communication skills
  • Familiar with data protection and confidentiality principles
  • Ability to work without direct supervision and determine own workload priorities
  • Pleasant and articulate
  • Ability to communicate clearly and succinctly verbally and in writing
  • Ability to work under pressure
  • Flexibility of working hours/able to work at desired times
  • Reliability, punctuality, and good organisation


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