Care Navigator/ Medical Receptionist
3 weeks ago
Job Summary
West Walk Surgery is seeking a highly skilled and organized individual to join our team as a Care Navigator/Medical Receptionist. This 20 hour a week position will be based at our Yate and Coalpit Heath branch surgeries.
Main Responsibilities
- To ensure the smooth day-to-day running of the practice, providing exceptional patient care and administrative support to our GP led KLINIK team.
- To navigate patients to the most suitable person to deal with their problem, providing general information such as results of tests carried out.
- To register regular, temporary, immediately necessary or emergency patients using the approved guidelines.
- To make future appointments for patients with doctors, nurses and other clinicians.
- To work effectively with individuals in other agencies to meet patients' needs.
About Us
West Walk Surgery is a large friendly practice, consisting of 5 GP Partners, 5 salaried GP's, Mental Health Nurse, Pharmacy team, Paramedics, Nurse Practitioner, Practice Nurses and HCA's, all supported by the Care Navigator and Admin teams.
Requirements
- Practical experience of working with others.
- Experience of using own initiative.
- Excellent communication skills.
- IT skills.
- Problem solving skills.
- Team working.
- Flexibility.
- Confidentiality.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
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