Medical Receptionist

3 weeks ago


Bristol, Bristol, United Kingdom West Walk Surgery Full time
Job Summary

We are seeking a highly motivated and organized Care Navigator to join our team at West Walk Surgery. As a Care Navigator, you will play a vital role in ensuring the smooth operation of our practice and providing exceptional patient care.

Main Responsibilities
  1. Front Desk Reception: Provide a warm and welcoming experience for our patients, handling phone calls, face-to-face interactions, and responding to queries in a timely and efficient manner.
  2. Care Navigation: Utilize your excellent communication skills to navigate patients to the most suitable clinician for their needs, ensuring timely and effective care.
  3. Administrative Tasks: Manage practice records, process incoming and outgoing medical requests, and maintain accurate and up-to-date patient information.
  4. Team Collaboration: Work closely with our GP-led KLINIK team to ensure seamless communication and efficient workflow.
  5. Quality and Safety: Contribute to maintaining high standards of quality and patient safety, adhering to practice policies and procedures.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic IT skills and familiarity with office equipment.
  • Confidentiality and discretion when handling sensitive patient information.
  • Flexibility to work varied shifts, including weekends and holidays.
About Us

West Walk Surgery is a dynamic and supportive practice, providing a range of services to our patients. We are committed to delivering high-quality care and are seeking like-minded individuals to join our team.

Person Specification
  • Essential:
    • GCSE passes in Maths and English.
    • Experience working in a customer-facing role.
    • Basic IT skills and familiarity with office equipment.
  • Desirable:
    • Experience working in a GP surgery.
    • Care Navigation training.

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