Administrative Receptionist

4 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

We are seeking a skilled and compassionate Administrative Receptionist to join our team at University Hospitals Bristol and Weston NHS Foundation Trust.

The successful candidate will be responsible for providing exceptional patient care and administrative support to our patients, relatives, and staff.

Main Responsibilities:

  • To welcome and assist patients, relatives, and visitors on arrival and inform appropriate staff.
  • To admit and discharge patients using relevant IT systems.
  • To collect patient records and prepare notes.
  • To liaise with wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as necessary.
  • To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
  • To escalate patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate.
  • To be responsible for ensuring Endoscopy reports are sent to relevant referrers/GPs.

Requirements:

  • To show a caring and professional approach towards patients, relatives, and carers.
  • To carry out associated clerical duties, such as maintaining accurate filing systems, receiving post, diary management, and scanning patient notes if required.
  • To keep waiting areas tidy and patient information materials up to date.
  • To collate, check, and print procedure lists.
  • To attend appropriate meetings as required by the role's line manager.

About Us:

University Hospitals Bristol and Weston NHS Foundation Trust is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels.



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