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Resident Support Specialist
1 month ago
We are seeking a compassionate and positive Resident Support Specialist to join our team at Connect Housing. This afternoon role involves providing direct support to residents in our over 55s sheltered housing scheme in Leeds, ensuring their safety, wellbeing, and independence.
As a key member of our team, you will be the first point of contact for residents, external service providers, and contractors, guaranteeing a secure and welcoming environment. A typical day might include:
Making and/or answering welfare calls
Checking everything is okay with residents
Offering advice and support to residents while updating online client record systems
Liaising with carers, family members, and contractors
Health and Safety monitoring and checks
Raising and reviewing safeguarding reports
To succeed in this role, you will need experience working or volunteering in a customer-facing position, an understanding of how to identify and provide practical and emotional support, as well as best practices in safeguarding, data protection, and confidentiality. IT literacy is also essential.
We offer a competitive salary, with a range of benefits including 26 days annual leave (rising to 31 days after 5 years), a group pension scheme, BUPA Health Cash Plan, and Employee Assistance Programme. We strive to promote equality, diversity, and inclusion and actively encourage applicants from underrepresented groups to apply. Join us in making a positive difference to the lives of others.
