Senior Business Improvement Specialist for Resident Services

1 month ago


Leeds, Leeds, United Kingdom James Andrews Recruitment Solutions Ltd Full time

As a reputable recruitment agency, James Andrews Recruitment Solutions Ltd is currently seeking an experienced Senior Business Improvement Specialist for Resident Services to join their team on a three-month temporary contract. The role is a fully remote position, requiring the successful candidate to work from home.

The ideal candidate will have extensive experience working in a similar role and possess up-to-date knowledge of the Northgate System. They will be responsible for acting as the primary point of contact for residents regarding historic and overdue complaints, ensuring clear communication and managing expectations throughout the resolution process.

Main Responsibilities:

  • Conducting thorough reviews of historical case management records
  • Ensuring data quality control, accurate documentation, and appropriate escalation or de-escalation processes involving residents
  • Facilitating seamless communication and action plans between departments to resolve complaints efficiently
  • Identifying and addressing pain points to enhance the overall resident experience
  • Performing data cleansing to maintain accurate and up-to-date records
  • Taking ownership to ensure that any action promises made in a complaint response are followed through to conclusion
  • Presenting findings in a structured, methodical manner suitable for different audiences, including senior management and operational teams

Requirements:

  • Extensive Social Housing experience required
  • Working with stage 1 and stage 2 complaints

Skills and Knowledge:

  • Working knowledge of using the Northgate system

Working Hours:

  • 35 hours per week
  • Monday – Friday, 8am-6pm with flexibility
  • Fully remote role

Based on the requirements of the role and the location, the estimated salary range for this position is £25,000 - £30,000 per annum, paid via an Umbrella Company based on experience. We encourage recent graduates and those looking to transition into a new role to apply. At James Andrews Recruitment Solutions Ltd, we value our employees and strive to provide a supportive environment that fosters growth and development.



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