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IT Support Analyst

1 month ago

Chorley, Lancashire, United Kingdom GK Recruitment Full time

GK Recruitment is seeking a 1st Line IT Support Analyst to join their team in Adlington, Chorley. This role offers the opportunity to build your IT career in a strong team committed to being customer centric.

The successful candidate will have a starting salary of £23,700 + overtime and the potential to earn up to £25,000 with a salary review. In addition, they will receive an excellent benefits package and training opportunities.

Job Description:

As a 1st Line IT Support Analyst, you will be the main contact for pharmacy dispensers via telephone, supporting and assisting them with IT problem resolution using remote access tools. You will also provide telephone support to the user base and log incoming calls and emails within a CRM system.

Responsibilities:
  1. Support pharmacy dispensers with IT problem resolution via telephone
  2. Provide telephone support to the user base utilizing remote access tools
  3. Log and categorize incoming calls and emails within a CRM system
Requirements:

To be successful in this role, you will need:

  • A customer service delivery background
  • Good general IT skills

We are looking for someone who can deliver excellent customer services and has good communication skills. If you are motivated and enthusiastic about building your IT career, we encourage you to apply for this exciting opportunity.