Technical Support Manager
2 days ago
ORCA IT LTD is seeking a talented Technical Support Manager to join the technical support department of its expanding IT MSP. The successful candidate will work from a modern, open-plan office and enjoy an exciting and varied role delivering day-to-day IT Support and projects for our wide client base. We offer strong progression opportunities for the candidate willing to go the extra mile.
The Technical Support Manager will play a vital role in driving the customer experience. Whether solving technical problems, managing incidents, completing projects, or capturing client requirements, you will be instrumental in ensuring the delivery of great customer service.
About the Role
- Monitoring and maintaining systems and networks
- Installation and configuration of systems
- Diagnosing faults on both hardware and software
- Solving technical and application issues by phone or in person
- Supporting updates and/or roll-outs for client applications (training of users as needed)
- Prioritising and managing multiple open tickets
- Establishing good working relationships with clients
Requirements
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out tasks to completion within parameters and instructions given
- Proven experience in an IT Support Role and Team
- Experience of integrated ISO management systems
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Benefits
- Life Assurance
- Health Care
- Birthday day off
- Pension Scheme
- Discount Scheme
Salary: £45,000 - £55,000 per annum
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