IT Support Manager
2 days ago
Job Title: IT Support Manager
We are looking for an IT Support Manager to join our technical support team at ORCA IT LTD. This is a challenging and rewarding role that requires excellent communication skills, problem-solving abilities, and experience in IT support.
About the Role:
- Monitor and maintain systems and networks
- Install and configure systems
- Diagnose faults on both hardware and software
- Solve technical and application issues by phone, email, or in person
- Walk clients through troubleshooting steps
- Refit and/or replace client hardware
- Support updates and/or roll-outs for client applications (training of users as needed)
- Work to SLAs
- Prioritize and manage multiple open tickets
- Establish good working relationships with clients
About You:
- Excellent verbal and written communication skills
- Able to work under pressure and meet deadlines
- Able to work independently and carry out tasks to completion
- Proven experience in an IT support role and team
- Experience of integrated ISO management systems
- Able to communicate clearly and concisely in all telephone and written communications
Benefits:
- Life Assurance
- Health Care
- Birthday day off
- Pension Scheme
- Discount Scheme
The salary for this position is approximately £40,000-£55,000 per annum, depending on experience.
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