Senior Strategic Account Manager
5 hours ago
Ashurst's Clients, Markets & Growth (CMG) team is a global force, driving profitable growth across EMEA, Asia Pacific, and the US. Our focus is on industry solutions and client experience, leveraging client insights and managing strategic initiatives to service our clients' needs.
Job OverviewThe Senior Strategic Account Manager (SAM) is a leadership role within the individual strategic client team and an important position within the Clients, Markets & Growth infrastructure. SAMs are responsible for proactively and independently driving purposeful, impactful internal collaboration and client engagement, leading to excellence in client account performance on multiple levels, diversification of relationships, and strategic growth.
Key Responsibilities- Voice of Client: Proactively seeking and interpreting the voice of our clients is an essential element of relationship management. SAMs are responsible for leveraging the firm's Voice of Client program to coordinate, undertake, interpret, and/or respond to appropriate client listening and feedback activities.
- Client Engagement: SAMs are empowered and expected to work with Client Relationship Partners (CRPs) in an appropriate client-facing capacity. They will build relationships with strategic contacts at the Strategic Clients they support, supporting CRPs as a primary Ashurst relationship contact at the client.
- Performance Excellence: SAMs take a leadership role in monitoring, driving, and enhancing client performance excellence by understanding and reviewing firm reporting and performance metrics, demonstrating an ability to articulate financial and other performance challenges, and providing solutions to remedy.
- Strategic Planning: SAMs play a key role in facilitating and managing multi-dimensional account planning processes, driving the annual relationship review and recalibration around the strategic focus of each Strategic Client, and developing client strategy to drive profitable revenue growth.
- Market and Industry Insights: SAMs are required to maintain a robust understanding of market and industry insights across their client portfolio, collaborating with Industry teams and Ashurst Advance Divisions to ensure that the Strategic Client portfolio is being proactively engaged around challenges or opportunities facing similar organizations.
- Leadership and Resource Management: SAMs are responsible for demonstrating leadership capabilities across the Client Service Team, advocating for best practice, and leading the way as a change-maker for their Strategic Client portfolio.
- Demonstrated experience in managing multiple clients with proven results in developing strong client relationships and driving opportunities that directly contribute to revenue.
- Strategic client account management or similar relevant experience, gained within law or another professional services environment.
- As a senior member of the Markets & Growth team, leads by example.
- Previous experience in a client-facing capacity, including client listening experience.
- Strategic thinker and willing to roll up their sleeves.
- Ability to influence credibly and effectively at all levels of the organization (including partners) with strong executive presence.
- Strong interpersonal skills, with a proven ability to build trusting relationships with the partnership and business services.
- Inherent drive to succeed, and proven ability to develop and execute solutions to short-term barriers and setbacks.
- Flexibility and willingness to go the extra mile.
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