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Strategic Account Manager
2 months ago
About the Role:
We are seeking a highly skilled Strategic Account Manager to join our team at ISL Talent. As a key member of our customer success function, you will be responsible for managing a portfolio of enterprise customers, driving business value from onboarding through to renewal.
Key Responsibilities:
- Account Management: Hands-on management of a portfolio of enterprise customers, with a focus on driving business value from onboarding through to renewal.
- Solutioning & Problem Solving: Troubleshoot issues, guide & train customers to optimise use of HR technology, identify process improvements and product requirements.
- Managing Customer Health: Proactively monitor customer health, identify and mitigate potential risks to customer success and retention.
- Building Strategic Relationships: Build trusted relationships with decision makers, influencers and users, sharing market insights and building customer advocacy.
- Strategy & Growth: Develop and execute strategic account plans, identify opportunities for growth and expansion aligned to business growth targets.
- Continuous Improvement: Support projects and contribute to helping to build our customer success function with a focus on scalability and continuous improvement.
Requirements:
- Strategic Account Management: Proven track record in building and maintaining strategic relationships with enterprise customers in a B2B SaaS environment.
- HR Domain Expertise: Hands-on knowledge of HR domains such as Compensation & Reward, Organisational Development, Learning & Development and Recruitment.
- Tech Savvy: An interest in how HR technology and machine learning can support HR processes, together with experience of using various Enterprise HR technologies.
- Great Problem Solving Skills: The ability to understand complex problems and translate customer needs into actionable strategies.
- Excellent Relationship Management Skills: Ability to engage with senior stakeholders and decision makers and foster deep, trusting relationships.
- Excellent Communication Skills: Comfortable delivering presentations and writing communications to senior leaders.
About Us:
At ISL Talent, we are a dynamic and growing company that values innovation, collaboration and customer success. We are looking for a talented Strategic Account Manager to join our team and contribute to our mission of delivering exceptional customer experiences.