Tenancy Support Liaison Officer

22 hours ago


Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time
Join Our Team

We are seeking a dedicated Tenant Engagement & Scrutiny Officer to join our team at Midland Heart Ltd. As a key member of our organisation, you will play a vital role in driving tenant engagement opportunities and identifying trends to improve services.

In this position, you will engage with tenants through consultation activities, including focus groups and our My Voice programme, to scrutinise the performance of our services. You will adopt an inquisitive approach to thoroughly explore and critically interpret performance data.

This is a fantastic opportunity to make a positive impact on the lives of our tenants by empowering them to engage in meaningful tenant scrutiny that has a real impact on services, policies, and decision-making.

  • Experience of tenant engagement or a strong understanding of the Social Housing sector, consumer standards, and regulations is essential.
  • You should have experience of writing reports and presenting information to different audiences.

The salary for this position is around £29,000 per annum, based on national averages for similar roles in the UK. If you are passionate about improving services and making a difference in the lives of our tenants, we encourage you to apply.

About Our Values

Midland Heart Ltd is a Disability Confident Employer committed to providing high-quality services to our customers. We value diversity and inclusion and are looking for individuals who share our values.

We look forward to hearing from you and discussing this exciting opportunity further.


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