Workforce Solutions Consultant
4 days ago
Liaison Group is seeking a highly motivated Workforce Solutions Consultant to join our team. As a key member of our Client Services team, you will be responsible for delivering exceptional customer service and supporting clients in achieving their goals.
About the RoleThe ideal candidate will have experience in a customer-facing role, with strong analytical and problem-solving skills. You will be responsible for providing onsite support for our workforce solutions, working closely with colleagues in Client Services and the Service Centre to ensure accurate, timely and consistent service provision.
You will also be required to support clients in pre and post-implementation of our Workforce Solutions to assist them in maximizing savings and efficiencies. This will involve identifying, reporting and reviewing risks and issues that could impact client processes, escalating issues where appropriate, and feeding back new processes to interested parties.
Key Responsibilities- Work as part of a regional Client Services team providing onsite support for our workforce solutions for allocated clients.
- Identify, report and review risks and issues that could impact client processes.
- Escalate issues where appropriate, identifying solutions and feeding back new processes to interested parties.
- Take a proactive approach to the use of our solutions.
- Form part of the client booking team to ensure the processes are used to their full potential.
- Provide training to NHS staff and agencies on a day-to-day basis.
- Provide process administration support including inputting booking and timesheet data into Liaison system.
- Ensure clients are aware of their responsibilities in the appropriate application of Liaison services, practices, and procedures.
- Ensure internal and external key performance indicators (KPIs) and service level agreements (SLAs) are met.
- Prioritise a high workload, ensuring additional tasks are completed accurately and on time.
- Ensure data security obligations concerning clients and the company are adhered to.
- Provide guidance and coaching on the use of Liaison Workforce systems and their settings/maintenance to service users and colleagues.
- Assist NHS Workers with queries regarding their booking/payment.
- Competitive salary range: £25,000 - £35,000 per annum.
- 23 days annual leave + bank holidays, rising to 28 days (increasing upon length of service).
- Summer & Winter Company Day.
- Private Medical Insurance.
- Cycle to Work.
- Life Assurance.
- Enhanced Parental Leave.
- Company Pension.
- Eyesight Tests.
- Refer a Friend Bonus.
- Employee Assistance Programme.
- Liaison Latte (weekly expensed coffee & cake).
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