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Service Delivery Coordinator
1 month ago
We are seeking a highly skilled Service Delivery Coordinator to join our team at Liaison Group. The successful candidate will be responsible for coordinating the delivery of our workforce solutions, ensuring that clients receive exceptional service and support.
About the RoleThe ideal candidate will have experience in a customer-facing role, with strong analytical and problem-solving skills. You will be responsible for providing onsite support for our workforce solutions, working closely with colleagues in Client Services and the Service Centre to ensure accurate, timely and consistent service provision.
You will also be required to support clients in pre and post-implementation of our Workforce Solutions to assist them in maximizing savings and efficiencies. This will involve identifying, reporting and reviewing risks and issues that could impact client processes, escalating issues where appropriate, and feeding back new processes to interested parties.
Key Responsibilities- Work as part of a regional Client Services team providing onsite support for our workforce solutions for allocated clients.
- Identify, report and review risks and issues that could impact client processes.
- Escalate issues where appropriate, identifying solutions and feeding back new processes to interested parties.
- Take a proactive approach to the use of our solutions.
- Form part of the client booking team to ensure the processes are used to their full potential.
- Provide training to NHS staff and agencies on a day-to-day basis.
- Provide process administration support including inputting booking and timesheet data into Liaison system.
- Ensure clients are aware of their responsibilities in the appropriate application of Liaison services, practices, and procedures.
- Ensure internal and external key performance indicators (KPIs) and service level agreements (SLAs) are met.
- Prioritise a high workload, ensuring additional tasks are completed accurately and on time.
- Ensure data security obligations concerning clients and the company are adhered to.
- Provide guidance and coaching on the use of Liaison Workforce systems and their settings/maintenance to service users and colleagues.
- Assist NHS Workers with queries regarding their booking/payment.
- Analytical and logical in approach with high attention to detail.
- Experience in a customer service role.
- Confident in the use of Microsoft Office, particularly Excel.
- Experience in using a variety of different workforce systems.
- Professional manner and able to communicate effectively at all levels.
- Knowledge and experience of process mapping.
- Experience with regular process change.
