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Front Desk Associate

2 months ago

York, York City, United Kingdom Malmaison Full time
Receptionist Opportunity at Malmaison

We are seeking a charismatic and service-oriented Receptionist to join our team at Malmaison York. As the face of our hotel, you will be responsible for delivering exceptional guest experiences and setting the tone for a memorable stay.

Key Responsibilities:

  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Manage front desk operations, including check-ins, check-outs, and room assignments.
  • Handle guest queries and resolve issues in a professional and courteous manner.
  • Collaborate with colleagues to maintain a high level of service quality and consistency.

What We Offer:

  • A competitive rate of pay and benefits package.
  • The opportunity to work with a dynamic and passionate team.
  • Professional development and growth opportunities within the company.
  • A fun and supportive work environment.

About Malmaison:

Malmaison is a leading hospitality brand that prides itself on delivering exceptional service and creating memorable experiences for our guests. We are committed to providing our team members with the training, support, and opportunities they need to succeed in their careers.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • A natural ability to provide exceptional service and resolve issues in a professional manner.
  • A passion for delivering high-quality service and exceeding guest expectations.

What's Next:

As a Receptionist at Malmaison, you will have the opportunity to develop your skills and knowledge, and progress to a Supervisory position within the company. We actively encourage internal development and progression, and offer a range of training and development programs to support your career goals.