Front Desk Associate

4 weeks ago


York, York City, United Kingdom Malmaison Full time

We are seeking a highly motivated and enthusiastic Receptionist to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key responsibilities will include managing front desk operations, handling guest inquiries, and maintaining accurate records. You will also be responsible for promoting our hotel's services and amenities, and working closely with other departments to ensure seamless delivery of our brand promise.

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a passion for delivering exceptional customer service. You will also need to be highly organized and able to work effectively in a fast-paced environment.

We offer a competitive salary and a range of benefits, including heavily discounted staff room rates, discounted friends and family room rates, and 35% off your bill when you dine in our Brasseries and Bistros.

Our Sustainability Goals:

  • 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
  • We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
  • We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
  • Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested in this opportunity? Click Apply Now.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.


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