Front Desk Associate

4 weeks ago


York, York City, United Kingdom Elmbank Hotel Full time

About the Role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.


Some of the duties you'll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.


About You


We're looking for someone with experience in a similar or front-facing customer service role, who possesses an outgoing and bubbly personality. Strong communication skills through a variety of means are essential, as is the ability to stay calm under pressure and adapt to routine and non-routine tasks.


About Us

At Elmbank Hotel, we're ambitious and focused on continual growth. We're a family-owned business with family values at our core, and we're committed to providing our guests with an exceptional experience.


What We Offer


As a Receptionist at Elmbank Hotel, you'll enjoy a range of benefits, including access to a confidential Employee Assistance Programme (EAP), a Pension Scheme, and other incentive programmes that run throughout the year.


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