Front Desk Associate

4 weeks ago


York, York City, United Kingdom Elmbank Hotel Full time

About the Role

The Receptionist role at Elmbank Hotel is a key position that requires a warm and welcoming individual to provide exceptional customer service to our guests. As a Receptionist, you will be the first point of contact for our guests, handling transactions, offering local insights, and anticipating every detail of a friction-free experience.

Some of the duties you will undertake in this varied role include telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About You

  • Experience in a similar or front-facing customer service role with an outgoing and bubbly personality
  • Strong communication skills through a variety of means
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
  • High attention to detail and accuracy – great at managing one's own time

About Us

At Elmbank Hotel, we are a family-owned business with family values at our core. We are focused on continual growth and are in it for the long haul. Our varied and extensive UK portfolio of hotels, bars, and restaurants provides a unique and exciting work environment for our team members.


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