Front Desk Associate
6 days ago
At the Splendid Hospitality Group, we're passionate about delivering exceptional customer service and creating a memorable experience for our guests. As a Guest Services Assistant, you'll play a key role in achieving this goal, working closely with our front desk team to ensure that all guest needs are met.
Salary
We offer a competitive salary of £24,980 per annum, which reflects the importance of this role in delivering exceptional customer service to our guests.
Job Description
Your primary responsibility will be to respond to guest queries and resolve any issues they may have in a timely and professional manner. You'll also work closely with our concierge team to arrange special requests and provide information about hotel facilities and local amenities.
Benefits
In addition to a competitive salary, we offer a range of benefits that will make you feel valued and supported in your role, including fully funded and supported Apprenticeship programmes up to level 7, Supervisory and Management development training programmes, Ignite and Inspire, splendid Family discounts across our group, and much more.
About Us
The Grand, York is a five-star hotel located in the heart of the historic city. We pride ourselves on our Victorian elegance and modern sophistication, and our award-winning rosette restaurant, The Rise, holds the Conde Naste 2022 award for Best Afternoon Tea. We also boast an atmospheric Spa, stunning Meeting and Event spaces, and an In-Room Dining offering.
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