Front Desk Ambassador
22 hours ago
We are a family-owned business with a growing team and sites UK-wide, offering a wide range of job opportunities.
Job Title: Front Desk AmbassadorSalary: £18,000 - £22,000 per annum (dependent on experience)
About the RoleAs a Front Desk Ambassador at Elmbank Hotel, you will be the face of our hotel, providing exceptional customer service and creating a warm atmosphere for our guests. You will handle transactions, offer local insights, and anticipate every detail of a friction-free experience.
Your duties will include telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end-of-shift/day banking, and preparing for the shift ahead.
About You- You have experience in a similar or front-facing customer service role with an outgoing and bubbly personality.
- You possess strong communication skills through various means.
- You have excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
- You are flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
- You have high attention to detail and accuracy – great at managing your own time.
At Elmbank Hotel, we're ambitious and focused on continual growth. We're committed to providing an exceptional guest experience and offer a range of benefits to our staff.
Benefits- You'll enjoy access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
- You'll be eligible for our pension scheme.
- You'll receive discounted hotel stays across our UK sites and around the world.
- You'll get 50% off food and beverage at all our hotels and F&B venues.
- You'll enjoy spa discounts at our venues with a spa.
- You'll receive retail, cinema, and leisure discounts.
- You'll have development opportunities via our 'Grow with us' initiative, including apprenticeship opportunities, development programmes, and more.
- You'll be eligible for monthly 'Star of the Month' Awards.
- You'll receive long-service awards after 1 year of service.
- You'll be rewarded for referring someone you know through our 'Recommend a Friend' Incentive.
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