Front Desk Ambassador

22 hours ago


York, York City, United Kingdom Elmbank Hotel Full time
About Elmbank Hotel

We are a family-owned business with a growing team and sites UK-wide, offering a wide range of job opportunities.

Job Title: Front Desk Ambassador

Salary: £18,000 - £22,000 per annum (dependent on experience)

About the Role

As a Front Desk Ambassador at Elmbank Hotel, you will be the face of our hotel, providing exceptional customer service and creating a warm atmosphere for our guests. You will handle transactions, offer local insights, and anticipate every detail of a friction-free experience.

Your duties will include telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end-of-shift/day banking, and preparing for the shift ahead.

About You
  • You have experience in a similar or front-facing customer service role with an outgoing and bubbly personality.
  • You possess strong communication skills through various means.
  • You have excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
  • You are flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.
  • You have high attention to detail and accuracy – great at managing your own time.
Company Overview

At Elmbank Hotel, we're ambitious and focused on continual growth. We're committed to providing an exceptional guest experience and offer a range of benefits to our staff.

Benefits
  • You'll enjoy access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
  • You'll be eligible for our pension scheme.
  • You'll receive discounted hotel stays across our UK sites and around the world.
  • You'll get 50% off food and beverage at all our hotels and F&B venues.
  • You'll enjoy spa discounts at our venues with a spa.
  • You'll receive retail, cinema, and leisure discounts.
  • You'll have development opportunities via our 'Grow with us' initiative, including apprenticeship opportunities, development programmes, and more.
  • You'll be eligible for monthly 'Star of the Month' Awards.
  • You'll receive long-service awards after 1 year of service.
  • You'll be rewarded for referring someone you know through our 'Recommend a Friend' Incentive.

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