Front Desk Associate

3 weeks ago


York, York City, United Kingdom Elmbank Hotel Full time

About the Role

The Receptionist role at Elmbank Hotel is a dynamic and customer-focused position that requires a warm and welcoming personality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling transactions, and ensuring a seamless experience from check-in to check-out.

Key Responsibilities

  • Manage guest interactions, respond to inquiries, and resolve any issues that may arise
  • Process transactions, prepare invoices, and handle payments
  • Conduct end-of-shift banking and prepare for the next shift
  • Develop strong relationships with guests, colleagues, and partners to ensure a positive experience

About You

  • Previous experience in a customer-facing role, preferably in hospitality or a similar industry
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Flexibility and adaptability, with a positive attitude and a passion for delivering exceptional service
  • High attention to detail and accuracy, with the ability to manage multiple tasks and priorities

About Us

At Elmbank Hotel, we are committed to providing a warm and welcoming experience for our guests. We are a family-owned business with a passion for delivering exceptional service and creating memorable experiences. If you are a motivated and customer-focused individual who is passionate about hospitality, we would love to hear from you.


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