Customer Insights and Performance Strategist

11 hours ago


Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time

At Nationwide Building Society, we're seeking an experienced Customer Insights professional to join our Customer Strategy, Insight and Propositions team. As Customer Insights and Performance Strategist, you'll play a key role in coordinating and developing customer relationship insights to inform executive decision making.

The successful candidate will have experience utilising data to identify insights and develop clear performance narratives for senior and wider internal audiences. You'll work across the organisation to ensure insights are holistic, understanding how activities and changes impact customer performance measures.

This is an exciting opportunity to work within the new Customer, Brand and Engagement community, driving optimal strategic decision making through joined-up understanding of customer performance.

We offer a competitive salary of £51,500 per annum, plus benefits including a personal pension, life assurance, and access to training and development opportunities.

Key responsibilities include:

  • Synthesising multiple inputs into concise and compelling insights
  • Developing narratives and creating outputs suitable for various audiences
  • Supporting the delivery of monthly exec level customer reporting to key committees

About you:

You'll be an experienced Customer Insights professional with a broad range of experience, ideally from a financial services background. Key skills and qualifications include:

  • Experience working with data to identify insights and develop performance narratives
  • Able to work across the organisation to ensure insights are holistic
  • Strong ability to produce 'exec ready' outputs in PowerPoint and Word format

We're proud to offer a supportive and inclusive work environment, with flexible working arrangements and a commitment to your career development. Join us as we strive to reach more people in the UK and deliver banking that's fairer, more rewarding, and for the good of society.



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