Complaint Resolution Specialist
1 week ago
We are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team. As a Case Handler, you will work with students and higher education providers to resolve complaints in a fair and timely manner.
Key Responsibilities- Determine the eligibility of complaints for review and communicate decisions to students.
- Promote early resolution of cases by contacting students, student representatives, and providers to negotiate settlements.
- Conduct reviews of complaints, draft, and issue Complaint Outcomes.
We are looking for a candidate with excellent written and oral communication skills, a customer service focus, and strong experience with Microsoft Office applications. You will also have a strong understanding of the higher education sector and the role of the ombudsman.
What We OfferWe offer a competitive salary, a generous holiday entitlement, and a range of benefits including a defined benefit pension scheme and enhanced maternity and paternity pay. You will also have the opportunity to work in a lively and collaborative environment with a team of experienced professionals.
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Complaint Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full timeJoin Our Team as a Complaint Resolution SpecialistWe are seeking a highly skilled and motivated individual to join our Assessment and Resolution Team as a Complaint Resolution Specialist. As a key member of our team, you will play a vital role in resolving complaints from students and promoting a fair and transparent process.Key Responsibilities:Conduct...
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Complaint Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full timeJoin Our Team as a Complaint Resolution SpecialistWe are seeking a highly skilled and motivated individual to join our Assessment and Resolution Team as a Complaint Resolution Specialist. As a key member of our team, you will play a vital role in resolving complaints from students and promoting a fair and transparent process.Key Responsibilities:Conduct...
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Complaint Resolution Specialist
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Complaint Resolution Specialist
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Ombudsman Complaint Resolution Specialist
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Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a Case Handler, you will play a crucial role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.Key ResponsibilitiesDetermine whether complaints are eligible for review...
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Ombudsman Complaint Resolution Specialist
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Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a Case Handler, you will play a crucial role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.Key ResponsibilitiesDetermine whether complaints are eligible for review...
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Ombudsman Complaint Resolution Specialist
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Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full time**Job Summary**We are seeking a skilled Complaints Case Handler to join our team at the Office of the Independent Adjudicator for Higher Education. As a Complaints Case Handler, you will play a critical role in resolving complaints from students and promoting a fair and transparent process.**Key Responsibilities**Determine whether complaints are eligible for...
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Ombudsman Complaint Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full time**Job Summary**We are seeking a skilled Complaints Case Handler to join our team at the Office of the Independent Adjudicator for Higher Education. As a Complaints Case Handler, you will play a critical role in resolving complaints from students and promoting a fair and transparent process.**Key Responsibilities**Determine whether complaints are eligible for...
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Dispute Resolution Officer
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Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team at NFP People LTD. As a Case Handler, you will play a critical role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.Key ResponsibilitiesDetermine whether complaints are eligible for...
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Ombudsman Case Resolution Specialist
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Reading, Reading, United Kingdom Oia Full timeAbout the RoleThe Ombudsman Case Handler will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.Key ResponsibilitiesDetermine whether...
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Ombudsman Case Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom Oia Full timeAbout the RoleThe Ombudsman Case Handler will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.Key ResponsibilitiesDetermine whether...
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Implementation Delivery Specialist
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Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a key member of our team, you will play a vital role in ensuring that students receive fair and timely resolutions to their complaints.Key Responsibilities:Determine the eligibility of complaints for review and communicate...
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Ombudsman Case Handler
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Reading, Reading, United Kingdom Oia Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a key member of our team, you will play a vital role in resolving complaints from students and promoting fairness in the higher education sector.Key ResponsibilitiesInitial Assessment and Case Handling: Conduct thorough...
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Dispute Resolution Specialist
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Reading, Reading, United Kingdom Reed Full timeTop Tier Legal 500 Firm OpportunityLooking to take your career to the next level in a highly reputable and respected legal firm? We have an exciting opportunity for a talented individual to join our team as a Dispute Resolution/Litigation specialist.Key Responsibilities:Deliver high-quality commercial legal services, ensuring personal compliance with quality...
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Reading, Reading, United Kingdom University of Reading Full timeJob SummaryThis vacancy is being used to register the details of the candidate that has already been selected for this post.Key ResponsibilitiesManage and investigate student complaints in a fair and impartial manner.Provide guidance and support to students on the student complaints and appeals process.Collaborate with other teams to ensure effective...
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Reading, Reading, United Kingdom University of Reading Full timeJob SummaryThis vacancy is being used to register the details of the candidate that has already been selected for this post.Key ResponsibilitiesManage and investigate student complaints in a fair and impartial manner.Provide guidance and support to students on the student complaints and appeals process.Collaborate with other teams to ensure effective...
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Ombudsman Case Handler
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Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a key member of our team, you will play a vital role in resolving complaints from students and promoting fairness in the higher education sector.Key ResponsibilitiesInitial Assessment and Case Handling: Determine whether complaints...