Complaint Resolution Specialist

1 week ago


Reading, Reading, United Kingdom NFP People LTD Full time
About the Role

We are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team. As a Case Handler, you will work with students and higher education providers to resolve complaints in a fair and timely manner.

Key Responsibilities
  • Determine the eligibility of complaints for review and communicate decisions to students.
  • Promote early resolution of cases by contacting students, student representatives, and providers to negotiate settlements.
  • Conduct reviews of complaints, draft, and issue Complaint Outcomes.
About You

We are looking for a candidate with excellent written and oral communication skills, a customer service focus, and strong experience with Microsoft Office applications. You will also have a strong understanding of the higher education sector and the role of the ombudsman.

What We Offer

We offer a competitive salary, a generous holiday entitlement, and a range of benefits including a defined benefit pension scheme and enhanced maternity and paternity pay. You will also have the opportunity to work in a lively and collaborative environment with a team of experienced professionals.



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