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Dispute Resolution Officer

2 months ago


Reading, Reading, United Kingdom NFP People LTD Full time

About the Role

We are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team at NFP People LTD. As a Case Handler, you will play a critical role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.

Key Responsibilities

  • Determine whether complaints are eligible for review and communicate decisions to stakeholders;
  • Promote early resolution of cases by contacting stakeholders and providers with a view to negotiating the early settlement of complaints;
  • Conduct reviews of complaints, draft and issue dispute outcomes.

About You

To be successful in this role, you will have:

  • Excellent written and oral communication skills;
  • A customer service focus;
  • Strong and recent experience of using Microsoft Word, Excel, and Outlook;
  • A strong understanding of complaint handling and dispute resolution principles;
  • Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer

NFP People LTD offers a competitive salary and a range of benefits, including:

  • Generous holiday entitlement;
  • Contribution to gym membership;
  • Attractive defined benefit pension scheme;
  • Enhanced maternity and paternity pay.

About Us

NFP People LTD is a leading provider of complaint handling and dispute resolution services. Our vision is that students are always treated fairly, and we work towards this by resolving complaints, sharing learning from complaints, and working with other organizations in the higher education sector and beyond.