Ombudsman Case Handler
3 weeks ago
We are seeking a highly skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a key member of our team, you will play a vital role in resolving complaints from students and promoting fairness in the higher education sector.
Key Responsibilities- Initial Assessment and Case Handling: Conduct thorough assessments of complaints, communicate decisions to students, and provide guidance on the OIA's case-handling process.
- Documentation and Information Gathering: Request and obtain necessary documentation and information from higher education providers, students, and student representatives.
- Early Resolution and Negotiation: Promote early resolution of cases by contacting students, student representatives, and providers to negotiate settlements.
- Complaint Reviews and Outcomes: Conduct reviews of complaints, draft, and issue Complaint Outcomes.
- Excellent Communication Skills: Possess excellent written and oral communication skills, with the ability to interact effectively with students, providers, and colleagues.
- Customer Service Focus: Demonstrate a strong customer service focus, with a commitment to providing excellent support to students and providers.
- Accuracy and Attention to Detail: Possess a high level of accuracy and attention to detail, with the ability to maintain accurate records and documentation.
- Technology Skills: Be comfortable with technology, with the ability to adapt to new and changing IT systems and processes.
- Strong Work Ethic: Demonstrate a strong work ethic, with the ability to work in a demanding and high-volume environment.
The OIA is a charity that works towards a vision of students being treated fairly. We resolve complaints from students, share learning from complaints to improve policies and practices, and work with other organisations in the higher education sector and beyond.
We value diverse backgrounds, life experiences, and perspectives. Our organisational culture is supportive and inclusive, and we welcome applications from candidates from all backgrounds, particularly those from black, Asian, and minority ethnic backgrounds.
-
Ombudsman Case Handler
3 weeks ago
Reading, Reading, United Kingdom OIA Full timeAbout the RoleWe are seeking a skilled Case Handler to join our Assessment and Resolution Team at the Office of the Independent Adjudicator (OIA). As a Case Handler, you will play a crucial role in resolving complaints from students and working with higher education providers to improve their policies and practices.Key ResponsibilitiesDetermine whether...
-
Ombudsman Case Handler
2 weeks ago
Reading, Reading, United Kingdom OIA Full timeAbout the RoleWe are seeking a skilled Case Handler to join our Assessment and Resolution Team at the Office of the Independent Adjudicator (OIA). As a Case Handler, you will play a crucial role in resolving complaints from students and working with higher education providers to improve their policies and practices.Key ResponsibilitiesDetermine whether...
-
Ombudsman Case Handler
3 weeks ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team at NFP People LTD. As a Case Handler, you will play a critical role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.Key ResponsibilitiesDetermine whether complaints are eligible for...
-
Ombudsman Case Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom Oia Full timeAbout the RoleThe Ombudsman Case Handler will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.Key ResponsibilitiesDetermine whether...
-
Ombudsman Case Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom Oia Full timeAbout the RoleThe Ombudsman Case Handler will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.Key ResponsibilitiesDetermine whether...
-
Ombudsman Case Handler
3 weeks ago
Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a key member of our team, you will play a vital role in ensuring that students receive fair and timely resolutions to their complaints.Key Responsibilities:Determine the eligibility of complaints for review and communicate...
-
Ombudsman Case Handler
3 weeks ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a key member of our team, you will play a vital role in resolving complaints from students and promoting fairness in the higher education sector.Key ResponsibilitiesInitial Assessment and Case Handling: Determine whether complaints...
-
Remediation Case Handler
1 day ago
Reading, Reading, United Kingdom Huntswood CTC Limited Full timeRemediation Case Handler OpportunityHuntswood CTC Limited is seeking a skilled Remediation Case Handler to join their team. The ideal candidate will have extensive experience in complaint handling within the financial services industry.Key Responsibilities:Manage and resolve complaints in a timely and professional mannerUtilize strong communication and...
-
Remediation Case Handler
3 days ago
Reading, Reading, United Kingdom Huntswood CTC Limited Full timeRemediation Case Handler OpportunityHuntswood CTC Limited is seeking a skilled Remediation Case Handler to join their team. The ideal candidate will have extensive experience in complaint handling within the financial services industry.Key Responsibilities:Manage and resolve complaints in a timely and professional mannerUtilize strong communication and...
-
Remediation Case Handler
1 day ago
Reading, Reading, United Kingdom Huntswood CTC Limited Full timeRemediation Case Handler OpportunityHuntswood CTC Limited is seeking a skilled Remediation Case Handler to join their team. The ideal candidate will have extensive experience in complaint handling within the financial services industry.Key Responsibilities:Manage and resolve complaints in a timely and professional mannerUtilize strong communication and...
-
Remediation Case Handler
3 days ago
Reading, Reading, United Kingdom Huntswood CTC Limited Full timeRemediation Case Handler OpportunityHuntswood CTC Limited is seeking a skilled Remediation Case Handler to join their team. The ideal candidate will have extensive experience in complaint handling within the financial services industry.Key Responsibilities:Manage and resolve complaints in a timely and professional mannerUtilize strong communication and...
-
Senior Remediation Case Handler
3 weeks ago
Reading, Reading, United Kingdom Huntswood CTC Limited Full timeHuntswood CTC Limited is seeking a highly skilled Senior Remediation Case Handler to join their team. As a Senior Remediation Case Handler, you will be responsible for handling complex complaints for a leading wealth management company.Key Responsibilities:Manage and resolve complex complaints in a timely and professional manner.Develop and maintain a deep...
-
Ombudsman Complaint Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a Case Handler, you will play a crucial role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.Key ResponsibilitiesDetermine whether complaints are eligible for review...
-
Ombudsman Complaint Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our Assessment and Resolution Team as a Case Handler. As a Case Handler, you will play a crucial role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.Key ResponsibilitiesDetermine whether complaints are eligible for review...
-
Ombudsman Complaint Resolution Specialist
3 weeks ago
Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full time**Job Summary**We are seeking a skilled Complaints Case Handler to join our team at the Office of the Independent Adjudicator for Higher Education. As a Complaints Case Handler, you will play a critical role in resolving complaints from students and promoting a fair and transparent process.**Key Responsibilities**Determine whether complaints are eligible for...
-
Ombudsman Complaint Resolution Specialist
2 weeks ago
Reading, Reading, United Kingdom Office of the Independent Adjudicator for Higher Education Full time**Job Summary**We are seeking a skilled Complaints Case Handler to join our team at the Office of the Independent Adjudicator for Higher Education. As a Complaints Case Handler, you will play a critical role in resolving complaints from students and promoting a fair and transparent process.**Key Responsibilities**Determine whether complaints are eligible for...
-
Complaint Resolution Specialist
1 week ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team. As a Case Handler, you will work with students and higher education providers to resolve complaints in a fair and timely manner.Key ResponsibilitiesDetermine the eligibility of complaints for review and communicate decisions to students.Promote...
-
Complaint Resolution Specialist
1 week ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team. As a Case Handler, you will work with students and higher education providers to resolve complaints in a fair and timely manner.Key ResponsibilitiesDetermine the eligibility of complaints for review and communicate decisions to students.Promote...
-
Complaint Resolution Specialist
3 weeks ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team at NFP People LTD. As a Case Handler, you will play a critical role in conducting the initial assessment process for complaints and resolving disputes in a fair and timely manner.Key ResponsibilitiesDetermine whether complaints are eligible for...
-
Dispute Resolution Officer
3 weeks ago
Reading, Reading, United Kingdom NFP People LTD Full timeAbout the RoleWe are seeking a skilled and experienced Case Handler to join our Assessment and Resolution Team at NFP People LTD. As a Case Handler, you will play a critical role in conducting the initial assessment process for complaints and resolving disputes in a fair and efficient manner.Key ResponsibilitiesDetermine whether complaints are eligible for...
